Customer experience, employee experience and business consulting and coaching for companies and public organizations. Also, service design, productization, and marketing strategy consulting and planning.

We combine years of foresight and strategy experience, competence development, and coaching into service packages that help you to stand out and stay one step ahead of the competition. We help you understand what skills, abilities, and work-life skills individuals, teams, and organizations need now and in the future.

Keynotes, coaching sessions, workshops for CEOs, C-suite, Leaders, Managers, and Team Leads from global enterprises to SME’s and startups.

Focus areas:
• Human to Human approach customer experience and employee experience
• Optimizing operations, focusing on the essentials, creating competitive edge, growing business with experience management
• Systematic CX process and roadmap
• Taking strategies into actions

In my cross-functional role, I worked in close co-operation with the most important global clients and also all internal teams. My role was to increase what is the impact of strategic CX and EX work for organizations, businesses, and industries. I also improved the customer experience for our clients and built a consistent content journey for our customers across online and offline channels. My work included also new business development (strategic, consultative business services) and productization.

I designed, planned, facilitated, and executed business and marketing strategies for global and Finnish customers.

My work included service design, facilitating workshops, productization, digital customer experience design, UX design and concrete, tactical marketing, and sales materials.

Creating marketing strategies and plans, creating concepts, service design, customer experience, and customer journey design and consultancy.

• Marketing strategies on business, business area, and product/service level
• Business, service, product, and marketing concepts
• Content planning and production – text, photos, and video
• Digital marketing: large digital service concepts, website concepts and wireframes, online and social media content, eLearning materials, e-mail marketing, and presentations, physical marketing materials
• Offline marketing: publications, event concepts, and marketing

I coached +250 job seekers, mainly CEO's, leaders, managers, and senior-level experts. +100 events and pieces of training organized, including two major Walk For Jobs -recruiting events. I created and executed new events and new, innovative ways to empower job seekers in their recruiting process. I built strong networks with companies, public sector administrations, and other stakeholders.

Guest lecturer at `Organization change and management` seminar provided by the School of Management. Planned and organized case material and reading material for the seminar.

Responsible for employer brand development and end-to-end recruitment process in close cooperation with corporate clients and job seekers. Interviewing both Finnish and international job seekers, mostly with engineer, ICT, trade and communications backgrounds. I worked in close cooperation with HR managers and CEO's from SME and national and international corporations.